Adjustments & Reimbursements
We're committed to keeping you comfortable and saving money.
Adjustments
A slight difference in measurements is normal because the measurements provided may not be completely accurate. If the difference is more than 1 inch, you may need to have the dress altered.
For standard-size dresses, we place each dress on a corresponding-size mannequin for a fit check before shipping. We ship the dress only if it fits the mannequin properly. This helps us ensure that our dresses run true to size.
For custom-size dresses, four different team members inspect each dress four times before shipping. This four-step quality check helps us keep measurement differences within 1 inch.
Reimbursements
Although we make your dress according to the measurements you provide, this service is limited to basic custom sizing. You may still need additional alterations at your own expense to achieve your preferred fit.
To provide additional support, we offer a limited alterations reimbursement for all dresses, including standard-size and custom-size dresses. Requests must be submitted within 7 days of delivery. Simply email a photo of your tailor's receipt to service@chicsew.com, and we'll take care of the rest.
The reimbursement limits for custom-size dresses are listed below in USD:
- Dresses priced at $99 or less: reimbursement limit of $20
- Dresses priced from $100 to $199: reimbursement limit of $30
- Dresses priced at $200 or more: reimbursement limit of $40
UK
