Return Policy - ChicSew – ChicSew

Please submit any after-sales request within 7 calendar days after your package is delivered, including requests for returns, exchanges, adjustments, reimbursements, and other after-sales issues. Once your return request has been approved, the package must be shipped back within 15 calendar days of delivery. After these time limits have passed, we will no longer be able to process a return, refund, or exchange.

ChicSew is committed to providing excellent service to our valued customers. If you receive a defective, damaged, or mis-shipped product, please contact our Customer Service team. We will arrange a free replacement, return, or refund as soon as possible. We will issue a full refund, including shipping fees, for products with confirmed quality issues. Because our dresses are made to order, please do not order multiple dresses with the intention of keeping only one or two. Returns create significant costs for both you and us, including return shipping, taxes, and the risk of packages being lost in transit.

In summary, we accept returns of standard-size dresses in the pictured color and in sizes up to US 14, subject to the terms below.

FOR ALL STANDARD-SIZE ORDERS

ChicSew promises to issue a full refund, including shipping and rush fees, if applicable, for any damaged, defective, or mis-shipped standard-size dress. Photographs showing the quality issue are required.

Dresses in sizes larger than US 14 are not refundable if you simply do not like the dress or change your mind. Most of our dresses have a mermaid silhouette. For plus-size customers, a dress may not fit well if the bust, waist, or hips differ significantly from standard measurements. We generally recommend ordering a custom-size dress instead of a plus-size dress. Please do not choose a plus-size dress unless the difference between your measurements and the standard size is less than 1 inch.

We will issue a 90% refund if there is no quality issue but you are dissatisfied with the product or have changed your mind. A 10% restocking fee, which covers bank and payment-platform processing fees, will be automatically deducted from your refund. Shipping and rush fees, if applicable, will not be refunded in this situation, even if your order originally qualified for free shipping.

If your return complies with this policy, you may send it through your local post office, such as USPS. However, please do not refuse the package upon delivery. Refusing the shipment may result in return shipping fees that are more than double the item's value, as well as substantial customs duties. If this occurs, we may be unable to receive the returned package or issue a refund.

You are responsible for all return-related costs, including return shipping and packaging materials. We are unable to provide return labels because we are located in different countries. If you are returning two or more products, we recommend sending all unwanted items together whenever possible.

All items must be returned in their original condition, unworn, unwashed, unaltered, and undamaged, with the original tags attached. We may be unable to process returns that do not meet these requirements.

FOR ALL CUSTOM-SIZE ORDERS

We offer basic custom sizing for all ChicSew styles at no additional cost. We strongly recommend placing a custom-size order to achieve the best fit.

Custom-made dresses are created specifically from the measurements you provide, including bust, waist, hips, height, and hollow-to-floor measurements. Because no one else will be able to wear the dress once it has been completed, we cannot accept returns of custom-size dresses unless there is a quality issue. Please carefully confirm your measurements and color selection before placing your order.

Custom-size dresses are final sale and generally cannot be returned unless there is a quality issue. Please confirm your color, style, and measurements within 24 hours after payment.

The following policy has applied to all express carriers since October 1, 2021.

Please report any abnormal package situation within 30 days of the shipping date. Otherwise, the express carrier may refuse to cover a lost package.

FOR DELAYED ORDERS

Shipping times may be affected by bad weather, mechanical failures, and other factors. If your package is delayed, we offer the following options:

• Return the dress for a full refund.
• Keep the dress and receive a refund of 15% of the dress price.

If your order is delayed, please contact our Customer Service team and let us know which option you prefer.

FOR FABRIC SWATCHES, ACCESSORIES, AND RUSH ORDERS

Fabric swatches, measuring tapes, accessories, veils, and shawls are final sale. They cannot be returned or exchanged for any reason. Rush fees are nonrefundable except in cases involving defective items. We will refund the rush fee for a defective order.

ALTERATION REIMBURSEMENTS

Small measurement differences are normal because the measurements provided may not be completely accurate. If the difference is more than 1 inch, alterations may be required.

For standard-size dresses, we place each dress on the corresponding-size mannequin for inspection before shipping. We ship the dress only if it fits the mannequin properly, which helps us ensure that our dresses run true to size.

For custom-size dresses, four different workers inspect each dress four times before shipping. This process helps us keep measurement differences below 1 inch.

Although we make your order according to the measurements you provide, our custom sizing is basic. You may need additional alterations at your own expense to achieve your ideal fit. To provide additional assistance, we offer limited alteration reimbursement for all dresses, including standard-size and custom-size dresses. You must submit your request within 7 calendar days of delivery by emailing a photo of your tailor's receipt to service@chicsew.com. We will take care of the rest.

Reimbursement limits for custom-size dresses are listed below in USD:

• Dress priced at $99 or less: reimbursement limit of $20
• Dress priced from $100 to $199: reimbursement limit of $30
• Dress priced above $200: reimbursement limit of $40

EXCHANGE POLICY

We do not offer direct exchanges because most of our dresses are made to order and we do not keep ready-made dresses available to ship as replacements. If you would like a different item, you must first return the unwanted item, if it is eligible under this policy, and then place a new order for the replacement. Promotional pricing and discounts from the original order will not be honored on the new order.

RETURN PROCESS

1. Email our Customer Service team at service@chicsew.com within 7 calendar days of receiving your order. Include an explanation and photographs showing the reason for your return. We reserve the right to refuse returns that have not received prior approval from Customer Service.
2. Once you receive a reply from service@chicsew.com approving your return, send the dress to the address we provide as soon as possible, and no later than 15 calendar days after delivery. The return address is different from the shipping address. Please include your order number, email address, and full name inside the package so we can identify it. We cannot arrange a refund without this information.
3. We will inspect all returned dresses and process the refund within 3 to 5 business days. After we process the refund, it usually takes 10 to 15 business days for the funds to appear in your account, depending on your bank or payment provider. Your bank or payment provider may charge a small transaction fee. We reserve the right to deny a refund if the returned item is not in acceptable condition.

CANCELLATION POLICY

We understand how important it is to receive a dress for your special occasion. However, our dresses are made to order, and we begin processing orders as soon as payment is received. Once tailoring begins, labor and material costs are incurred.

• Unpaid orders will not be processed. If you no longer need the order, you may simply disregard it.
• If you cancel within 24 hours of payment, you will receive a full refund.
• If you cancel 24 to 72 hours after payment, you will receive a partial refund equal to 50% of the dress price plus the full shipping cost.
• If you cancel 72 to 120 hours after payment, you will receive a partial refund equal to 30% of the dress price plus the full shipping cost.
• If you cancel more than 120 hours after payment, you will receive a partial refund equal to 20% of the dress price plus the full shipping cost.
• Once your order has shipped, it can no longer be canceled.

To cancel your order, email service@chicsew.com with your order number and phone number. We will calculate the cancellation period based on the time we receive your email.

You will receive an order confirmation email after payment. If you need to change any information, please reply to that email within 24 hours. Changes requested after tailoring begins may involve additional costs. For example, if you change the color after we have prepared the materials, those materials may be wasted and new materials may need to be purchased. If you need to change any information, please provide the details clearly by replying to the order confirmation email. We can make changes at no additional cost if you contact us within 24 hours after payment.