Normal Order Delivery Time: Within 25±5
natural days to worldwide from date of confirmation.
Rush Order Delivery Time: Within 15±5
natural days or even earlier to worldwide from date of confirmation.
Orders processing: Monday — Saturday. (Orders placed on Sunday would be processed following Monday.)
Shipping cost is based on your order's price, your destination and shipping method.
We will get you noticed if there is any question about your order. Please pay attention to your email.
All dresses will be sent by folded.
Usually, your itmes will be shipped via DHL or UPS. (3-8 business days, no more than 2 weeks) If you want a different method, please leave your requirements in the comment or email us.
- The total time frame includes the production time and the shipping time;
- Please fill in the street address in detail not POBOX or military address(APO), otherwise, we would have to use EMS for delivery (it's so slower than others, it's around 1-2 months or even longer);
- You need to be clear about the import duty of your country, buyers should pay international taxes if there are customs taxes, for buyers from Canada, Australia or other countries, they have to pay import customs taxes, it can't be avoid.
- You will get tracking status of your package once we update the tracking number, so please keep watch on tracking status until you get package, because the packages are easily lost recently.
- Please do not open the package again if you find package was broken, please contact express at your first time and send us such case, we will report this case to our local express too. If you still open the package, there is possibility that express will refuse to pay the loss.
- Please report us the loss of package within 30 natural days for DHL and UPS express and 21 natural days for Fedex express from date of shipping otherwise the express will refuse to pay any loss of package since claim has been expired;
- Please note if you choose ODD(On Demand Delivery) service from DHL express or "MY CHOICE RELEASE" service from UPS express, it means you accept responsibility for any loss or damage to the package, as well as for any loss or damage caused by the package, even to third parties, after the package has been released according to your instructions or, in the case of the Authorized Signature Release service, at the consignee’s discretion. all express companies will refuse to pay the loss of package if package was lost.
Shipping address can be changed before we sending your package out, but once we send it out, we really can't make sure delivery address can be changed successfully, that's the answer the express always told us, they will charge us $13-160/package no matter they can change address successfully or not, so the shipping address must be exactly correct.
Please note, once package was delivered, we can't change address any more.
The Shipping Cost
Our shipping costs depend on the total amount of your order and the country the dresses will be shipped to.
Shipping costs to the US, Canada are as follows
We do not reimburse the customs duty charged by the country in which the customer is located. If there is a possibility that your country will charge customs duties, please state when you reply to the confirmation email. If there are any customs duties, please bear them by yourself.
We will deal with your order within 24 hours and inform our tailors to start making your dresses. So if you want to cancel the order, please contact us within 24 hours, we will charge for cancellation of orders over 24 hours because the fabric used for the dress has already been cut. Want detailed cancellation policy, please refer to our return and cancellation policy
. Generally, according to the complexity of the dresses, the required time are followings:
Wedding dresses: 3-5 weeks.
Bridesmaid dresses: 2-4 weeks.
Prom dresses: 2-4 weeks.
Mother of the bride dresses: 2-4 weeks.
The delivery time of accessories and swatches depends on our inventory and they can be shipped within 24 hours when we have sufficient stock.
After you understand the information above, you will better know how long it takes to get a dress. So we suggest you write a note or send us an e-mail to inform us of the date you want when you place an order. Then we can arrange the production better, and let you receive the dress as soon as possible.
Once your order has been sent out, the shipping address can not be changed. So if you want to change the shipping address, please inform us as soon as possible. If you have to change the address, we can help you contact the express company, but it will incur costs, which will be borne by the customer. We will inform you of the tracking number after delivery, and you can check and track the order on the official website
THE RUSH ORDER
We can offer you the service of rush order for some styles, rush order is within 20 natural days or even earlier, please contact us if you want it more earlier, we will check whether it is available, rush order is extra $10.00-$45.00 than normal order. Placing an order earlier not only ensures that you have enough time, but also allows us to do it better.
- If you want to change the address during the shipping of your orders, you’ll need to pay the extra shipping fee for changing the address.
If order is delayed for you
We are very sorry if there are delayed for you, since it's our problems to cause you delay, if it is really delay for you, you can send dress back to get payment back or we will give you a discount of 15% off to keep the dress.
The order will be delivered within the confirmed time, we will upload tracking number once package is sent out, so you will get update about tracking status,
Expedited Service: Please contact us in details!