Normal Order Delivery Time: Within 30±5 natural days to worldwide from date of confirmation.
Rush Order Delivery Time: Within 20 natural days or even earlier to worldwide from date of confirmation.
Orders processing: Monday — Saturday. (Orders placed on Sunday would be processed following Monday.)
Shipping cost is based on your order's price, your destination and shipping method.
We will get you noticed if there is any question about your order. Please pay attention to your email.
All dresses will be sent by folded.
Usually, your itmes will be shipped via DHL or UPS. (3-8 business days, no more than 2 weeks) If you want a different method, please leave your requirements in the comment or email us.
- The total time frame includes the production time and the shipping time;
- Please fill in the street address in detail not POBOX or military address(APO), otherwise, we would have to use EMS for delivery (it's so slower than others, it's around 1-2 months or even longer);
- You need to be clear about the import duty of your country, buyers should pay international taxes if there are customs taxes, for buyers from Canada, Australia or other countries, they have to pay import customs taxes, it can't be avoid.
- You will get tracking status of your package once we update the tracking number, so please keep watch on tracking status until you get package, because the packages are easily lost recently.
- Please do not open the package again if you find package was broken, please contact express at your first time and send us such case, we will report this case to our local express too. If you still open the package, there is possibility that express will refuse to pay the loss.
- Please report us the loss of package within 30 natural days for DHL and UPS express and 21 natural days for Fedex express from date of shipping otherwise the express will refuse to pay any loss of package since claim has been expired;
- Please note if you choose ODD(On Demand Delivery) service from DHL express or "MY CHOICE RELEASE" service from UPS express, it means you accept responsibility for any loss or damage to the package, as well as for any loss or damage caused by the package, even to third parties, after the package has been released according to your instructions or, in the case of the Authorized Signature Release service, at the consignee’s discretion. all express companies will refuse to pay the loss of package if package was lost.
Shipping address can be changed before we sending your package out, but once we send it out, we really can't make sure delivery address can be changed successfully, that's the answer the express always told us, they will charge us $13-160/package no matter they can change address successfully or not, so the shipping address must be exactly correct.
Please note, once package was delivered, we can't change address any more.
|$2000 and above||$279.99|
Bridesmaid dresses: 2-4 weeks.
Prom dresses: 2-4 weeks.
Mother of the bride dresses: 2-4 weeks.
The delivery time of accessories and swatches depends on our inventory and they can be shipped within 24 hours when we have sufficient stock.
After you understand the information above, you will better know how long it takes to get a dress. So we suggest you write a note or send us an e-mail to inform us of the date you want when you place an order. Then we can arrange the production better, and let you receive the dress as soon as possible.
Once your order has been sent out, the shipping address can not be changed. So if you want to change the shipping address, please inform us as soon as possible. If you have to change the address, we can help you contact the express company, but it will incur costs, which will be borne by the customer. We will inform you of the tracking number after delivery, and you can check and track the order on the official website
- If you want to change the address during the shipping of your orders, you’ll need to pay the extra shipping fee for changing the address.