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If error is bigger than 1'' for any parts, then please choose custom size, there is o extra cost to do custom size here, we just want our dresses fit you like gloves, dress will fit well if measurements provided are accurate.
For standard size dresses, we need to put them into corresponding manneuqin to check, only dresses fit mannequin well, then we can send them out; For custom size dresses, each dress will be checked at least 4 times by 4 different workers, we need to control error less than 0.5''.
Standard sizes are returnable within 7 days of receipt. Custom sizes are final sale and nonreturnable.
All of our dresses are made-to-order.
Normal Order Delivery Time: Within 25±5 natural days to worldwide
Rush Order Delivery Time: Within 12±5 natural days worldwide
Color may vary between different fabrics and screens, even with the same color name, there are several options and different color shown, so please order fabric swatches to make sure it's the right color you want, otherwise we are really can't make sure it's right color you want.
Please order fabric swatches to make sure it's the right color you like. Secondly, please try to order all dresses within one month, then it can avoid dye lot shading.
Please order all dresses around 2-3 months before your event, then you will have enough time to get some adjustments to the dress if it is necessary.
1, Please compare your measurements of bust, waist, hip(biggest part of hip including butt) and hollow to floor with shoes on with our standard sizes, please note only error is less than 1'' for all measurements, then dress can fit well otherwise it's better choose custom size, that's way we can make sure dress will fit you like gloves.
All of our dresses are available in size 0-30. Please note that only error less than 1'' between all your measurements of bust, waist, hip, hollow to floor with shoes on and standard size, then dress can fit well, otherwise it's better choose custom size.
The measurement of hip is the widest part of hip, if your butt is bigger than hip, then please give us your measurements of butt too. There are no extra cost to do custom size here, just fill up your measurements on the product page. And we will confirm with you again.so if error is bigger than 1'', please choose custom size, if error is less than 1'', then choose standard size, so dress will fit well.
Please note: for plus size dress(size over US14), the ruching and draping may not appear exactly as picture shown because pleating is longer, the weight will be heavier than normal, so the pleating might be a little out of shape, the difference will become obviously if measurements provided not right, so please try to provide us accurate measurements.
Please note that only error less than 1'' between all your measurements of bust, waist, hip, hollow to floor with shoes on and standard size, then dress can fit well, it's not choose 1-2 size up, then dress can fit well. For example, if bust is 1'' bigger, but waist is 4'' bigger or even more, so dress still can't fit well, so if error is bigger than 1'', please choose custom size, if error is less than 1'', then choose standard size, so dress will fit well.
We are sorry that our custom dress is the final sale since the dress is made exclusively for your measurements. Please make sure your measurements are accurate before placing orders.
It's normal for the slight difference because all of our dresses are handmade. Please kindly understand there may be a slight difference due to manual measurements. Even though we will make your order according to your measurements, it is only basic custom sizing. So you may need additional alterations or adjustments at your expense to get your ideal and fit dress, we offer a limited alterations reimbursement for all dresses (including standard size dresses and custom size dresses), you just submit a picture of your receipt from the tailor via email to service@chicsew.com and we'll do the rest! Way too easy? Yes, It’s so easy for you to get the reimbursements!Please see reimbursement limits for our custom size dresses below in USD:
Dress $99 or less - Reimbursement limit $20
Dress $100 - $199 - Reimbursement limit $30
Dress above $200 - Reimbursement limit $40
According to our 13 years experience of making dresses in this industry, the return rate is very high for plus size dresses, especially mermaid dresses, return rate is over 70%, as most dresses from our shop are mermaid style, so for plus size girls, some one have big waist, the others have big hip or butt, in most time, plus size standard size dresses can't fit well, so our buyers have to return them back and have to reorder a new custom made dress again, this way not only waste your time, but also take you extra money to send dress back, as wedding is so important, the wedding date can't be delayed either, so even buyers reorder a new dress, the time may not enough, that would be the biggest disaster. To seller, basis on such high return rate, it's unprofitable a lot to do such business, if we keep this high return rate, we will be closed soon. The purpose of this return policy is to encourage buyers to provide correct measurements and saving their time, money and reducing return rates, so we usually suggest plus size girls order custom size dresses instead of plus size dress, please try not choose plus size unless the error less than 1'' between your measurements and standard size.
Please note: for plus size dress, the ruching and draping may not appear exactly as picture shown because pleating is longer, the weight will be heavier than normal, so the pleating might be a little out of shape, the difference will become obviously if measurements provided not right, so please try to provide us accurate measurements.
If your measurements are not the same size as dress, so ruching and draping will not flattered, that's nothing wrong about dress, the key is whether you are in the same size as dress, all dresses are our own designs and real photos, we still have sample dress in our showing room, it's the sam