If error is bigger than 1'' for any parts, then please choose custom size, there is o extra cost to do custom size here, we just want our dresses fit you like gloves, dress will fit well if measurements provided are accurate.
For standard size dresses, we need to put them into corresponding manneuqin to check, only dresses fit mannequin well, then we can send them out; For custom size dresses, each dress will be checked at least 4 times by 4 different workers, we need to control error less than 0.5''.
"7 Day Money Back Guarantee" is available for standard size no bigger than US14 items. Custom dresses cannot be returned for any reason and are final sale, please conact us within 7 days from date of delivery firstly.
The dresses are beautiful, I measured the girls based on the template but one of the dresses did not fit one of my girls. I emailed for help to resolve this issue wether to return the dress and order a larger size. I emailed twice and did not get a response. My daughters party is at the end of July and I’m stuck with a dress that I can not get altered.
Thanks for your feedback.
All email must be replied within 24 hours, did you send email to email@example.com
Can you tell me your order number or email, then I will check your email again.
Don't worry, time is enough, if error less than 2'', then it can be altered, please email us her real measurements, then we will check whether it can be altered or not.
Different companies usually run different sizes, so please do check and compare your measurements of bust, waist, hip(widest part of hip including butt) and hollow to floor with shoes on with our Fit&Sizing Guide before deciding your size. Only error is less than 1'' between your real measurements and standard size, then choose standard size otherwise it's better custom size. The measurements on the size chart are body measurements, not finished dress measurements.